We hope you love your purchase from Territory. But we know... returns happen.
We gladly accept returns on unused items in their original condition and packaging for a refund within 7 days of receiving your order. Sale items, discounted merchandise, and items purchased with a coupon code as well as special orders, are final sales and therefore do not qualify for returns or exchanges. Rugs are eligible for exchanges and store credit only. Returns received between 7-14 days of purchase, are valid for store credit or exchange only. You will receive notification via email once we receive your return.
The customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package for the total cost of the goods. Territory is not responsible if the returned package is lost or the item damaged in the mail. Before shipping back your return, please email us at firstname.lastname@example.org
Please note: All shipping fees, in their entirety, are non-refundable (the actual shipping cost might be more than the flat rate fee you were originally charged). We will not process exchanges or returns if the items received do not meet our policy requirements. And all made to order products are final sales!