We hope you love your purchase from Territory but we do know that sometimes, something just isn't quite right. Our returnpolicy is as follows:
EXCHANGES & STORE CREDITS
We gladly accept returns for exchange or store credit within 14 days of delivery of your order on full priced items in their original and unused condition. Please email us to initiate your return at firstname.lastname@example.org. Shipping costs are non-refundable and all return shipping fees are the responsibility of the customer. We recommend mailing your return with tracking and insuring the package for the total cost of the goods. Territory is not responsible if the returned package is lost or the item damaged in the mail. We will not process exchanges or returns if the items received do not meet our policy requirements.
Our return address is: 115 Elk Mountain Rd, Asheville, NC 28804
- Sale items, international orders, discounted merchandise, and items purchased with a coupon code as well as custom orders, are final sales and therefore do not qualify for store credits or exchanges
- Rugs are final sale items.
- You will receive notification via email once we receive your return.
Trade Details - unless an item is defective, we do not accept returns on Trade items. If you think you are eligibale for a return for a non-defective item, please email us. Their will be a 15% restocking fee attached to any Trade item returned.