We hope you love your purchase from Territory. But we know... returns happen. Our return/ exchange policy is as follows:
We gladly accept returns for exchange or store credit within 14 days of receipt of your order of full priced items in their original condition. Please email us to initiate your exchange at firstname.lastname@example.org
If you are not satisfied with your purchase of a full priced item and want a refund, your return must be initiated within 7 days of receiving your order. Once the item is returned to us, we will issue a full refund, minus the original shipping fee. Please email us at email@example.com to initiate your return. Our return address is: 115 Elk Mountain Rd, Asheville, NC 28804
- Sale items, discounted merchandise, and items purchased with a coupon code as well as special orders, are final sales and therefore do not qualify for returns or exchanges
- Rugs are eligible for exchanges and store credit only
- You will receive notification via email once we receive your return.
- We do not accept returns or exchanges on international purchases.
PLEASE NOTE: The customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package for the total cost of the goods. Territory is not responsible if the returned package is lost or the item damaged in the mail. We will not process exchanges or returns if the items received do not meet our policy requirements.